We are aware that Royal Mail and international postal services are still reporting delays to some of their services, which is out of our control due to the current COVID situation. *WHAT TO DO IF YOUR ITEM HAS NOT YET ARRIVED IN THE ESTIMATED TIMEFRAME GIVEN* Please Note: Some personalised products may take slightly longer than the times suggested, due to the additional manufacturing time required, if you would like to find out about how your order is progressing please do not hesitate to get in touch with our lovely customer service team.Įstimated Delivery Times will be shown on the product listing, each product may vary. If you have done this and you still have not received your refund yet, please contact Etsy as they take the payment on our behalf and they would be more than happy to assist. If you haven’t received a refund yet, first check with your bank to see if the refund is currently pending as it may take some time before your refund is officially processed. Any queries regarding orders that have not arrived after this time, we will not be able to assist further. We ask for all our customers to get in touch no later than 28 business days from the date of your order's dispatch date. PLEASE NOTE: The customer will not be liable for postage costs for faulty or damaged items if you are asked to return your item. If this, unfortunately, is not the case and the item is damaged or faulty upon arrival we will either offer a replacement or refund. We try to make sure every item reaches its recipient in perfect condition. PLEASE NOTE: If your order has arrived faulty, we ask for all our customers to get in touch no later than 28 business days from the date of your order's dispatch date. Unfortunately, personalised items are unable to be returned to us because of the bespoke nature of the item unless it is faulty or damaged. Please Note: The customer is liable for the postage costs to return a product and is not entitled to a refund on the initial postage cost incurred (if applicable) to deliver the item.

The cancellation period will expire 28 days from the day on which you received the goods you have ordered.

For all our non personalised products you have 28 days to notify us if you wish to cancel the order or exchange the item.

Manico alluminium